FAQ's

Get answers to your Therapy Academy questions in Frisco, TX.

How do I know if therapy is right for me?

Therapy can help anyone who is feeling stuck, overwhelmed, or ready to make a change. You do not need to be in a crisis to benefit from counseling. If you are struggling with anxiety, depression, or simply need a supportive space to navigate a life transition, a compassionate therapist can help you find clarity and a path forward.

What is play therapy and how can it help my child?

Play therapy is a powerful therapeutic tool for children who have difficulty expressing their feelings with words. It uses a child's natural language—play—to help them work through big emotions, behavioral challenges, and traumatic experiences. Our child play therapists in Frisco, TX, guide kids to communicate their inner world and develop new coping skills in a safe environment.

What types of problems can family therapy help with?

Family therapy is a highly effective way to address family conflict resolution strategies and improve communication breakdowns. We work with families to rebuild connections, improve how they talk to one another, and find new ways to work together as a team. This makes your home a more harmonious and joyful place for everyone.

Can Therapy Academy help with my specific eating disorder diagnosis?

Yes. Our specialized team helps individuals and families with a wide range of food-related concerns. We provide expert therapy for those with a diagnosis of Anorexia, Bulimia, or Binge Eating Disorder, as well as other struggles like ARFID, over-exercising, and negative body image.

How does payment work? Do you accept insurance?

Yes, we are in-network with several major insurance providers to make care accessible. We will file claims as a courtesy to you. Additionally, we provide options for self-pay clients and can discuss our rates during a consultation to ensure a transparent and straightforward process.

Can I get supervision for my specific licensure or credential?

Yes. Dr. Sara Cantu is a highly qualified supervisor for a wide range of professionals. Her credentials include Licensed Professional Counselor Supervisor (LPC-S), a Licensed Marriage and Family Therapist Supervisor (LMFT-S), and a supervisor for both the Registered Play Therapist (RPT-S) and Certified Eating Disorder Specialist (CEDS-C) credentials.

Is there a dog at the office?

Yes. Therapy Academy has a friendly, certified therapy dog on site. Our dog, Shiner, is a registered therapy animal with Pet Partners, an organization with rigorous standards for therapy teams. He has met all their assessment requirements, including a thorough evaluation of his temperament and obedience skills, to ensure he is well-suited for a variety of interactions.

What if I am not comfortable being around a dog?

We understand that not everyone is comfortable with dogs. Please let us know ahead of time if you prefer to have a dog-free session. We will make sure Shiner is not in the office during your appointment so you can feel completely at ease.

How can I interact with Shiner (therapy dog) during my session?

You are welcome to interact with Shiner if you wish! He loves a gentle pet and a friendly hello. We will discuss this at the beginning of your session, and we'll always ensure that your interactions with Shiner align with your comfort level and therapeutic goals.

What can I expect during my first visit?

Your first appointment is a collaborative process. We will discuss your reasons for seeking therapy, your goals, and what you hope to gain. We do this to ensure we are a great fit to work together. This is a time for us to answer your questions and create a plan to help you begin your journey.

Which insurance providers do you accept?

We are in-network with several major insurance providers to make care accessible. These include Aetna, Blue Cross Blue Shield of Texas, Humana, Tricare, Cigna, Medicaid, PHCS, United Health Care, and Amerigroup.

Do you offer both in-person and online counseling?

Yes, we offer both in-person therapy services in Frisco, TX, and secure virtual therapy options. This allows you to receive high-quality care from the location that is most comfortable for you, fitting therapy into your busy life with ease.